I often hear and read references to the state of our society now that technology has become an integral part of everyone’s lives. This fact has never been truly driven home with me until today. Please bear with me as I unravel my story before you.
My doctor has ordered physical therapy to try to get me more mobile because there is truly nothing more that can be done for me. Two months ago he wrote the order and because of the disease I am afraid to drive. So, that leaves me with getting transportation through my medical insurance. I had this service in NJ and it really was a great benefit. The process was set up well and I had no issues with it. The drivers were all very nice and almost always early. I know for those of you in or from NJ that you will find all of that difficult to believe.
Anyway, after my first PT appointment two months ago I discovered my doctor ordered transportation only twice a month, but the therapist wanted to see me twice a week. Unlike NJ, MA requires you to get a form filled out by your doctor with number of visits and location. So, I went back to the doctor and had him change it on the required form.
The form was faxed to the insurance company three times, or once a week for three weeks. Even though the insurance company assured me that their employees were diligent in their jobs, they could not find the request. It was not until I requested on the fourth week that “CHANGE IN FREQUENCY!!!!!” be placed on the top of the form was it finally accepted and put into the computer. Which of course would lead any sane person to believe that said insurance company employees were throwing away the other forms falsely assuming they were duplicates.
So, last week I started therapy. My second visit was today and I am required to call three days before my next appointment to request transportation. Before I had my first glorious cup of coffee I decided to call the transportation company to set up my appointments for the next month. This is where the downfall manifests itself.
I was told I was only allowed to have two visits per month and my next appointment would make it three. Stupidly I asked what the problem was because I have a letter from the insurance company proving I was allowed to have two visits a week for the next year. So, feeling I was in the right I asked to speak to a supervisor and went in search of the letter. By the time I was connected I had read the letter and discovered that the address was written as 139 Central Street, Ste 100 instead of 132 Central Street, Ste 100. Now please keep in mind that everything else was EXACTLY the same. The rest of the address, the city, even the name of the facility. So I inquired of the supervisor what the issue was. It was obviously a typo and why can’t I be dropped of where I need to be?
She began telling me how this is considered a doctor’s prescription and that they are not allowed to change said prescription. She went on to say much more but by that time I was fuming with anger and hung up. I called Jeff to vent because I could not believe how truly stupid this woman and her company were. All they had to do was look at the previous form and realize there was a mistake. Look it up on the internet and realize there was no physical therapy facility at that location. My amazing boyfriend had me take some deep breaths so I could feel a little better before continuing on my quest for therapy.
Again, I made the mistake of not having any coffee and assuming that there are still intelligent people working in our society. So, I called the insurance company. Surely they would see the error and correct it promptly so I could continue on happily. Boy, was I ever wrong AGAIN. I spoke to the customer representative who, after taking down all my information and the cause of my phone call, politely asked me to hold. When she returned she said she had pulled up a copy of the fax and it looked like a 9. I again explained the error and said there is no PT facility there and it just needs to be changed. I also explained what had happened when I just needed the frequency of my visits changed and how difficult it was to obtain.
NO, she stuck to her guns, reading from some script of rules and decrees from her company that forced her to longer have a brain but instead rely only on the desires of her superiors who obviously had no brains. I was told that I needed to contact my doctor and have him fill out yet a third form with the correct address on it. You have got to be out of your mind! By this point I was in tears with such rage inside that I had no way to release.
Again, I called poor Jeff to tell him how truly stupid people are. He tried to calm me, but it was of no use. I called the doctor’s office in tears and explained to the answering service what had happened. Through sobs I told the poor girl that none of this was the fault of the staff of my doctor but I was so beyond frustrated because past events showed it would probably require another month to get this corrected. She took down all of my information and assured me that a receptionist from the office would call me so we could get this all resolved. That was 9:30 this morning. I’m still waiting for the return call.
My physical therapy appointment relieved me of most of my anger. I am more calm now than I was this morning. I still have not had a single cup of that soul-changing dark brown, warm, sweet tasting liquid. So as I sit here writing to all of you, I wonder why on earth people have become so extremely stupid and what can be done to return to the days that we were forced to use our brains to solve problems instead of the advancing technology.
I have no answers for this. I don’t know if any of you do. But I would really like some thoughts on the matter. Open and honest dialogue may be the last shred of a failing society. Once we cease to communicate with one another we will be truly lost. I wonder what our future generations will think of the choices we made and the losses we chose to impose on ourselves.
Thank you again for reading my rantings. I really hope each of you has a wonderful day. I plan on getting myself that missing cup of coffee and watching the cobwebs form as I sit here waiting for a phone call.